Booking Terms & Conditions

Airline pricing is dynamic and subject to change without notice. A Booking Reference (PNR) holds seat availability temporarily, but the airline reserves the right to withdraw the fare class, increase taxes, or modify conditions until the ticket is fully issued and paid.

• 24-Hour Hold: We typically guarantee the quoted base fare for 24 hours from the deposit payment, subject to airline deadlines and availability. This is a courtesy, not a contractual guarantee.
• Tax & Fee Increases: If the final balance is paid late and the airline increases fuel surcharges, airport taxes, or regulatory fees, the passenger is solely liable for the difference. Noble Flights is not responsible for airline-imposed price changes.
• Fare Expiry: If a fare expires before full payment, we will offer the new price. If you decline, you may cancel the booking (Standard Service Retainer rules from Section 1 apply). No compensation is payable for fare changes beyond our control.
• Currency Fluctuations: All prices are quoted in GBP. If payment is made in another currency, exchange rate fluctuations are the passenger's responsibility.

If you cancel your booking, the following charges apply based on the time before departure. Note that many "Promo", "Light", or "Basic" fares are 100% non-refundable by the airline immediately after ticketing. Refund eligibility is determined solely by the airline's fare rules, not by Noble Flights.

Refund Processing & Deductions

All refunds (where applicable under airline fare rules) are processed after deduction of the following components. Please note: All fee amounts below are estimates and may vary on a case-to-case basis.

• Service Retainer: £50 per passenger (strictly non-refundable in cash, as per Section 1)
• Administrative Processing Fee: Estimated £25-£75 per booking (covers document reconciliation, system updates, GDS/NDC platform access fees, staff processing time, and administrative overhead). Actual amount may vary depending on booking complexity, fare type, distribution channel, and processing requirements. No fixed amount is guaranteed.
• Payment Gateway Charges: Approximately 2-3% of original transaction (non-refundable fees charged by payment processors, banks, or card networks at time of original booking). These are third-party charges beyond our control.
• Third-Party Fees: Variable amount (includes consolidator platform charges, airline-imposed penalties, NDC reconciliation fees, ticketing system fees, and other operational costs imposed by suppliers). These fees are determined by third parties and are non-negotiable.
• Tax Adjustments: As per airline policy (non-refundable portion of airport taxes, passenger service charges, fuel surcharges, security fees, and regulatory fees as determined by airline policy and applicable regulations).

Timeline: Refunds are processed within 14-28 days of airline approval, excluding bank processing time (typically 3-7 business days). Noble Flights is not liable for delays caused by airlines, banks, payment processors, or other third parties.

Customer Authorization & Finality: By submitting a refund request and confirming acceptance via email or other written means, you acknowledge and accept these deductions, the variable nature of processing fees, and the net refund amount. All refunds are final once processed and authorized. No further claims, disputes, or adjustments will be entertained after the refund is processed, except in cases of proven calculation error notified in writing within 14 days of refund receipt.

• Name Changes: Generally not permitted by airlines. Any name correction is treated as a cancellation and rebooking at current rates. Service Retainer (Section 1) applies to the new booking.
• Date/Time/Route Changes: Permitted only if the specific fare rules allow it. Changes incur: (a) airline penalty fees, (b) fare difference (if new fare is higher), (c) Noble Flights admin fee of £50 per passenger, and (d) any applicable third-party processing fees. All fees are estimates and may vary case-to-case.
• Change Requests: Must be submitted in writing. Verbal requests are not binding. Changes are subject to availability and airline approval, which we cannot guarantee.

Noble Flights accepts no liability for and will not pay compensation where the performance of our obligations is prevented or affected by "Force Majeure" events.

This includes, but is not limited to: War, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, adverse weather conditions, fire, pandemics, epidemics, government actions, closure of airports or airspace, air traffic control restrictions, and all similar events outside our reasonable control.

In such events, we will use reasonable efforts to assist passengers, but we are not liable for additional costs, delays, or losses incurred. Refunds, if any, are subject to airline policy and our standard refund terms (Section 3).

• Flight timings shown on your booking confirmation are for guidance only and are subject to change by the airline without prior notice.
• You must reconfirm your flight times with the airline directly at least 72 hours before travel. Noble Flights is not responsible for schedule changes communicated by airlines.
• Noble Flights is not liable if you miss a flight due to late arrival at the airport, traffic, security delays, or any reason beyond our control.
• Check-in deadlines are set by airlines and airports. Please arrive at the airport with sufficient time as advised by the airline.

It is the passenger's sole and exclusive responsibility to ensure:

• Passports have at least 6 months validity from the date of return travel (or as required by destination country).
• Valid visas, entry permits, or electronic travel authorizations are obtained for the destination and any transit points.
• All health requirements (vaccinations, medical certificates, insurance) are met as per destination country regulations.
• Names on tickets exactly match passport/ID documents. Any discrepancy may result in denied boarding.

Noble Flights accepts no liability for denied boarding, deportation, fines, or additional costs due to missing, incorrect, or expired documentation. We provide general guidance only and are not immigration or health advisors.

Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected.

For more information about financial protection and the ATOL Certificate go to atol.org.uk.

Note: Flight-only bookings and some ancillary services may not be ATOL protected. Please check your booking confirmation for ATOL status. Non-ATOL bookings are subject to our standard Terms & Conditions.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

• Your information is collected solely for booking, payment, and service delivery purposes.
• We do not sell your personal data to third parties. Data may be shared with airlines, hotels, and service providers strictly for fulfilling your booking.
• You have rights to access, correct, or request deletion of your data. Contact accounts@nobleflights.co.uk for data requests.

Read our full Privacy Policy here.

Complaints Procedure: If you have a complaint, please contact us first at complaints@nobleflights.co.uk or 0207-096-0637. We aim to respond within 5 business days and resolve issues promptly.

Alternative Dispute Resolution (ADR): If we cannot resolve your complaint to your satisfaction within 8 weeks, you may refer the matter to an approved ADR provider. Noble Flights is committed to fair customer treatment and will provide details of our ADR scheme upon request.

Governing Law & Jurisdiction: These terms and conditions, and any dispute arising from them, are governed by the laws of England and Wales. Any legal action shall be subject to the exclusive jurisdiction of the courts of Gravesend, United Kingdom. By proceeding with a booking or refund request, you expressly consent to this jurisdiction.

Limitation of Liability: To the maximum extent permitted by English law, Noble Flights' total liability for any claim arising from a booking shall not exceed the total amount paid by the passenger for that booking, excluding taxes and third-party fees.

• Entire Agreement: These Terms, together with the airline's Conditions of Carriage and your booking confirmation, constitute the entire agreement between you and Noble Flights.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
• No Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor business.
• Communication: All notices to us must be in writing and sent to accounts@nobleflights.co.uk or our registered address. We may communicate with you via email, SMS, or post.
• Language: These Terms are written in English. In case of translation discrepancy, the English version shall prevail.

Prospective Application Only: These Terms may be updated periodically to reflect changes in law, industry practice, or our services. Any updates apply prospectively only to bookings made on or after the effective date stated at the top of this page. Bookings made before an update remain governed by the Terms in effect at the time of booking.

No Retroactive Changes: We will not apply updated Terms retroactively to existing bookings or refunds. Your rights and obligations are fixed at the time of booking.

Customer Responsibility: We encourage customers to review these Terms before each booking. Continued use of our services after Terms updates constitutes acceptance of the new Terms for future bookings.

Version Control: The "Last Updated" date at the top of this page indicates the current version. Archived versions are not maintained; the live page is the authoritative version.